help shape our next term

Your Experience matters.
Help us keep improving

Thank you for being part of our first term of coaching at Doohan Tennis Academy in Oran Park. Your honest feedback will help us strengthen our coaching, communication and overall academy experience for Term 3 and beyond.

3-5 minutes

Name is Optional

Personally reviewed

Professional coaching. A better experience.

We welcome positive comments and constructive criticism equally.

Feedback Form Marconi Tennis (#10)

SECTION 1

Tell us a little about you

This helps us understand the feedback in the right context. You are welcome to remain anonymous.

Who is completing this form?

Parent or Guardian

Adult Student

Junior with a Parent

Student Name

Program Attended

Usual Lesson Day

Main Coach

SECTION 2

Your coaching experience

Please rate the quality of the coaching and the player’s experience during Term 2.

Overall Satisfaction

Rate the following areas

1 = Poor · 5 = Excellent

Coach was welcoming and approachable

Lessons were organised and well prepared

Instructions and demonstrations were clear

The player received useful individual feedback

Lessons were enjoyable and engaging

The player was appropriately challenged

The environment felt safe, respectful and inclusive

How much improvement did you notice?

Significant Improvement

Noticeable Improvement

A little Improvement

I am not sure yet

Less than expected

No noticeable improvement

Areas of Improvement

Forehand

Backhand

Serve

Movement & Footwork

Match Play & Tactics

Confidence

Concentration

Fitness

Enjoyment of Tennis

What did you or your child enjoy most?

SECTION 3

Communication & organisation

Professional communication is an important part of the academy experience.

Rate the following areas

1 = Poor · 5 = Excellent

Initial enrolment and booking process

Information about lesson times and fees

Response to questions or enquiries

Wet-weather and lesson-status communication

Communication about cancellations or changes

Overall organisation of the program

Did you use the Marconi Tennis lesson status app?

Yes, and it was helpful

Yes, but I had difficulty

No, I did not need it

No, I did not know about it

Was any information difficult to obtain?

SECTION 4

Bossley Park venue & value

Tell us how the venue and the overall value of the program met your expectations.

Rate the following areas

1 = Poor · 5 = Excellent

Quality of the tennis courts

Cleanliness and presentation

Court lighting

Parking and access

Safety around the courts

Overall academy atmosphere

How would you rate the value received?

Excellent value

Good value

Fair value

Below expectation

SECTION 5

Looking ahead to Term 3

Your answers will help us make practical improvements and plan future programs.

How likely are you to continue with Marconi Tennis in Term 3?

I have already enrolled for Term 3

I plan to enrol but haven’t yet

I have not decided yet

I’m taking a break for Term 3 but plan to return later

I will not be returning

Other / Prefer not to say

What is the main reason for yiu answer? Your answer helps us improve.

Programs you may be interested in

Private lessons

Junior competitions

UTR competitions

Squad training

School holiday camp

Adult social tennis

Match-play sessions

Strength & fitness

Mental toughness

What is the single most important thing we could improve?

SECTION 6

Final Comments

Thank you for taking the time to help us improve. This is your opportunity to tell us anything we have not covered..

Could a coach or staff member have done anything differently?

Is there anything else you would like us to know?

Would you like us to contact you about your feedback?

Yes, please contact me

No, thank you

May we use positive feedback as a testimonial?

Yes, with first name

Yes, anonymously

I confirm this feedback reflects my genuine experience

help shape our next term

Your Experience matters.Help us keep improving

Thank you for being part of our first term of coaching at Doohan Tennis Academy in Oran Park. Your honest feedback will help us strengthen our coaching, communication and overall academy experience for Term 3 and beyond.

Professional coaching. A better experience.

We welcome positive comments and constructive criticism equally.

Tell us a little about you

Your coaching experience

Communication & organisation

Bossley Park venue & value

Looking ahead to Term 3

Final Comments

Your Experience matters.
Help us keep improving