Missed a Lesson? - Schedule a Make-Up Class here!

Note: For Private Make-Ups, speak to your coach.

Make-up Form

Our Admin team will contact you soon to confirm your make-up class.

Make-up Form
 JUNIOR GROUP, SQUAD & HOTSHOT PROGRAMS

To enroll in Junior Group, Squad, or Hotshot programs, you must register your child and full payment is required before the first class begins. Enrollment is secured once the student is listed on the class roll.

Enrollment in our group programs constitutes the purchase of a term of packaged lessons. Group lessons are not available on a pay-as-you-go basis.

1. Packaged Term fees are calculated based on the weekly class fee multiplied by the term length in weeks, once a student’s name is listed on the roll.

2. A late payment incurs a $20 administrative fee.

3. Full payment of term fees is required, regardless of public holidays, as the cost covers the complete set of packaged lessons.

4. Make-up vouchers are issued for lessons missed due to public holidays, illness, or weather cancellations. Make-up vouchers are only valid and can only be used within 100 days of a missed class while a student is actively enrolled and term fees have been paid in full.

5. Five make-up lessons per term is a general guide, not a strict cap. Academy-cancelled lessons will still receive a replacement session even when that guide has been reached.

6. Make-up vouchers cannot be exchanged for discounts or credits towards lesson fees.

7. Indoor facilities may be used during bad weather.

8. A doctor’s certificate is required for a make-up voucher due to sickness.

9. No refunds after the second lesson, but you can transfer the remaining lessons to another person.

10. Government Active Kids Vouchers are accepted.

Note: Enrollment does not auto-renew; you must confirm each term. Trial group lessons are for first-time attendees only.

 
Private/Semi Classes
  1. Payment and Fees
  • Fees must be paid in full before the first lesson starts.
  • A $20 administration fee applies for payments made after the term’s first lesson.
  • Fees are structured around the NSW school term, with rates for 1-hour and 30-minute classes.
  • For students choosing an optional term package, full payment of term fees is required, regardless of public holidays, as the cost covers the complete set of packaged lessons.

Packages available:

  • Single Lesson: Pay as you go at a higher per-lesson rate.
  • Full Term (10 Lessons): Optional discounted term package.
  1. Cancellation Policy
  • Advance payment required for private lessons.
  • Cancellations must be made with more than 24 hours’ notice to avoid forfeiting the lesson fee.
  1. Make-Up Lessons
  • Private make-up lessons should be completed during the current term or the two-week school holidays before the next term begins.
  • If the coach is unavailable to provide the make-up within that period and the student is returning next term, the relevant private lesson fee will be deducted from the next term’s fees. If the student is not returning next term, another coach will be arranged to deliver the make-up lesson.
  • A doctor’s certificate is required for sickness-related absences to qualify for a make-up lesson.
  1. Refunds and Transfers
  • No refunds for advance payments.
  • Lessons are transferable between individuals.
  1. Weather Policy
  • Lessons may move to indoor squash courts in case of bad weather.
  1. Government Vouchers
  • Active Kids Vouchers accepted as part of the payment options.

Coaching Policies - Terms and Conditions